Digital Experience is the Re-imagining of Your Organization to Optimize Customer Experience. Our Expertise Can Get You There. At Jubilant; Digital Experience is a “User Focus” led Transformation at the Crossroads of Industry, Technologies and Digital trends.
challenges to an experience!
Keeping the user at the center, our digital strategy experts can help design a technology led digital transformation to deliver cutting-edge digital experience for your customers.
In its simplistic form; Customer Journey is a road-map depicting how your customer will interact with your products & services during the learn, transact and post sale phases.
Jubilant takes a touch-point stickiness approach to customer journey. These touch-points will be the decision points for any customer to continue or drop out.
We cover multiple touch-points, including but not limited to;
- Creating customer journey map
- Enabling a holistic CX analytics
- Identifying key “make or brake it” points
- Designing a seamless decision workflow
User Experience (UX) is a multi-dimensional user perspective towards a brand. There are three special crafts that are essential to delivering a great user experience;
- Sleek & visually appealing User Interface (UI).
- Smooth navigational experience.
- Interactive product or service experience.
The Jubilant team helps achieve UX enrichment via;
- Brand consistency
- Experience uniformity
- High visual discoverability
- Reusable design patterns
- Minimal actions & clicks
- Content animation
Digitalization, a legacy modernizing approach, aims to blur the lines between physical & digital business interactions.
With our digitalization offering; we help businesses adopt digital processes to bring in the much needed agility & mobility into their business operations. Thus yielding higher efficiencies & better interactions for their customers.
We have expertise in digitalizing the following processes;
- Field service